Frequently asked questions

To place an order, simply browse our website and add the desired items to your cart. Once you're ready to checkout, provide your shipping information and payment details.

While we strive to accommodate changes, it may not always be possible once the order has been processed. Please contact our customer service team as soon as possible if you need to make any modifications.

Our return policy outlines the conditions under which you can return a product. Please refer to our website for specific details.

Yes, we offer gift wrapping services. Please select this option during the checkout process.

We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay and more.

Yes, our website uses secure encryption to protect your payment information.

To return an item, please follow the instructions provided in our return policy. You'll typically need to contact our customer service team to initiate the return process.

The return shipping costs will depend on our return policy. Please refer to the policy for specific details.